Support · Recovery

Getting you back to your household.

A new phone, a restored device, an adult joining or leaving — here's how Ūna restores access to your household planner, and what support can (and can't) do.

Last updated · 2 June 2026 For parents, partners & households
The short version

If you only read one paragraph.

Ūna protects your household planner with encryption on your devices. If a phone is new or restored, Ūna may need to restore household access before it can show your private plans.

Support can look into sign-in, help with invites, and guide you through device recovery — but because everything is encrypted on your devices, we can't sign you in, restore access, or read content from our server.

Got a new phone?
Read runbook 02 →
Stuck restoring access?
Read runbook 01 →
Inviting a partner?
Read runbook 05 →
No. 01

Recovery runbooks for the moments that matter.

Step-by-step instructions for the things that need to go right — a new phone, a device restoring access, an adult joining. If a device is still restoring, give it a moment before assuming anything is wrong.

Tip · Set this up before you need it

Keep a second device signed in to Ūna as your backup.

A partner's phone, an old phone, or an iPad — any second device that already opens your household. If a phone ever shows “Restoring household access,” that trusted device can approve the new one in seconds, so you're never left waiting on support.

This matters most if you're the only adult in your household. With other adults, someone can always approve a new device or send you a fresh invite. On your own, a second signed-in device is your only safety net — without one, a lost or reset phone can mean losing access for good. It's the honest trade-off of an app this private: because only your devices hold the key to your household, only your devices can bring it back — there's no master copy for us to restore from, and that's by design.

Runbook · 01

Restoring household access

Ūna may show "Restoring household access." It means Ūna knows you're signed in, but this device still needs safe access to the household planner before it can show private content. Ūna won't show an empty planner as if your household has no plans — you'll see a restoring, loading, or reconnecting state until it knows the real status.

  1. 01 Keep Ūna open on the device that says "Restoring household access."
  2. 02 Make sure you're signed in with the Apple Account you use for Ūna.
  3. 03 Ask another adult in the household to open Ūna on a device that already opens the household.
  4. 04 On that device, they go to Settings. If your device is waiting for approval, they'll see Device access with an "Approve new device" option.
  5. 05 After they approve, return to the restoring device — Ūna continues automatically.
  6. 06 If no approval appears but another adult still has access, ask them to send you a fresh invite.

Note Household content is private. A new or restored device can't read the planner until it has approved household access — and Ūna doesn't store decrypted plans on the server, so support can't turn server data into readable content.

Runbook · 02

Using Ūna on a new phone

Setting up Ūna on a phone you just got? The household key travels across your own Apple devices, so most of this is automatic.

  1. 01 Install Ūna.
  2. 02 Sign in with the same Apple Account.
  3. 03 Keep Ūna open while it restores household access.
  4. 04 If another device already opens Ūna, approve the new phone from that device.
  5. 05 If another adult in the household has access, ask them to send a fresh invite from the Family tab.

Note If you use iCloud Keychain, Apple may sync the device information Ūna needs across your own devices. Ūna can't control how quickly that happens — if it's delayed, approving from another trusted device or using a fresh invite can help.

Runbook · 03

Approving a new device

When one of your own devices asks for access, a device that already opens Ūna may show "Approve new device."

  1. 01 Check the device name. Approve only devices you recognize.
  2. 02 Approve from the trusted device — it helps the new device regain household access.
  3. 03 If you don't recognize the device, don't approve it.

Note Ūna's server only relays protected device data during this hand-off. It never receives readable household content or a plaintext household key.

Runbook · 04

When a phone does not sync

If a phone is stuck restoring household access, work through these in order.

  1. 01 Confirm the person is signed in with the correct Apple Account.
  2. 02 Keep Ūna open for a moment.
  3. 03 Check whether another signed-in device can still open Ūna.
  4. 04 If yes, use that trusted device to approve the new phone.
  5. 05 If another adult still has access, ask them to send a fresh invite.

Note If nobody in the household has any trusted device or active adult access, encrypted household content can't be recovered. Support can check account status, invite status, and known service issues — but can't decrypt content or rebuild access from server data.

Runbook · 05

Inviting or re-inviting another adult

Adults and caregivers join with their own Apple Account. After someone leaves, never reuse an old invite link — create a fresh one.

  1. 01 Open Ūna and go to the Family tab.
  2. 02 Tap "Invite another adult."
  3. 03 Create a fresh invite link.
  4. 04 Send it only to the person you want to join your household.

Note When re-inviting after someone left, a remaining adult may need to wait a short moment while household protection finishes updating. Ūna can briefly block invite creation while that's happening — this is expected.

No. 02

Tips, tricks & getting more from Ūna.

Short, practical how-tos for the features households lean on most. More guides land here over time.

Guide · 01

Using Notes as your household mini bank

Think of Notes as little accounts in a shared household bank — one note for each part of life you keep coming back to. A few that work well:

  • Recipes The meals your household actually cooks, with links — ready on the next grocery run.
  • Kids’ activities Rainy-day and weekend ideas, with links to bookings or how-tos.
  • Wish lists Birthday and holiday ideas everyone adds to through the year.
  • Travel checklist A packing list you reuse every trip. A to-do gets checked off and lost; a note stays whole — link it to the trip’s calendar event and it’s right there when you pack.
  • Christmas cards Who to send to, ticked off as you go.

Note Notes link to calendar events, lists, and people — so the right note surfaces exactly when you need it.

Guide · 02

Importing from Apple Calendar

Bring events from your iPhone’s calendar into Ūna. Imported events become encrypted household events — it’s a one-time import, not a live sync, so changes you make later in Apple Calendar won’t flow through.

Granting Ūna access to read your calendar for the import
Choosing a date range, calendar, and who the imported events are for
  1. 01 Open Settings → Import events.
  2. 02 Allow calendar access — Ūna reads it only while you choose what to import.
  3. 03 Pick a date range and calendar, choose who the events are for, then tap Import.

Note Imported events are copied in and encrypted as Ūna household events; afterwards they stand on their own and won’t stay in sync with Apple Calendar.

Guide · 03

Tracking birthdays

Add a birthday once and Ūna remembers it every year — no shared spreadsheet, no one quietly forgetting. As you add it, you choose who sees it.

Adding a birthday in Ūna, with the who-can-see-it choice

Note “Only show for me” keeps a birthday private (handy for work contacts); “Share with household” reaches everyone for family and friends. Set a reminder — same day, a day before, or a week before.

Guide · 04

Using attachments

Attach the document a plan depends on right to its calendar event, so nobody’s digging through email at the gate.

  1. 01 Create the calendar event — a flight, a match, a reservation.
  2. 02 Add the PDF or image as an attachment.
  3. 03 Anyone in the household opens it straight from the event.

Note Great for flight itineraries, ticket PDFs, booking confirmations, and parking passes.

Guide · 05

Using location in calendar events

Add a place to an event and Ūna shows it on the event. Tap it to open straight in Apple Maps or Google Maps for directions — handy when you’re heading somewhere new.

Guide · 06

Setting up widgets

Put the day’s plan on your home screen so you see what’s next without opening the app.

Adding the Ūna Today widget from the home screen
  1. 01 On your home screen, tap Edit in the top left.
  2. 02 Tap Add Widget, then search for Ūna.
  3. 03 Add the widget you want and place it.

Note Widgets are part of Ūna Plus. They read a small local snapshot on your device — they don’t need the app open and don’t start household sync on their own.

Guide · 07

Inviting another adult to the household

Ūna is at its best when the adults run the household together — both adding errands, plans, and birthdays. That shared effort is what gives a household its soul.

  1. 01 Open the Family tab.
  2. 02 Tap “Invite another adult.”
  3. 03 Create a fresh invite link.
  4. 04 Send it only to the person you want to join.

Note Re-inviting someone who left? Always create a fresh link — see Runbook 05 above.

Guide · 08

Plans, billing & restoring purchases

Ūna Plus unlocks widgets, trusted agents, Watch reminders, and richer household planning. Plans and billing live under Settings → Ūna Plus.

The Ūna Plus screen with plans, restore purchases, and manage subscription
  1. 01 Upgrade: open Settings → Ūna Plus and choose a monthly or yearly plan.
  2. 02 Paid but don’t see Plus? Tap Restore purchases to restore it from your Apple Account.
  3. 03 Change or cancel: tap Manage subscription to open your App Store settings.

Note Billing is handled by Apple. Ūna can’t charge, refund, or cancel a subscription for you — manage it in your Apple Account settings.

No. 03

Membership, billing & your account.

No. 06

Leaving or being removed from a household

When an adult leaves or is removed, their household access is revoked and their devices should no longer read future household content. The household keeps running for everyone who remains.

  • Personal-only events, personal birthdays, personal reminders, device access, and the profile photo are removed from that household.
  • Shared household plans stay for the remaining household. Events and lists aren't deleted just because that person created them.
  • Ūna updates household protection in the background for the remaining adults.
  • If the person later rejoins, they use a fresh invite from a remaining adult — never an old link.
No. 07

Deleting your account

Deleting your account is different from leaving a household. Leaving removes your access to one household but keeps your Ūna account signed in, so you can create or join another. Deleting removes everything tied to this account.

  • Removes this account's household access and revokes its devices.
  • Removes personal and private data connected to the account.
  • Clears local household access and signs you out.
  • If you're the last adult in a household, deleting may also delete the household — Ūna asks for extra confirmation when that applies.

Note Ūna can't cancel an App Store subscription for you. If you subscribe through Apple, manage or cancel it in your Apple Account settings.

No. 08

Billing when a paid adult leaves

If the person who pays for Plus, Premium, or Pro leaves a household, the subscription stays tied to the paying Apple Account.

  • Household benefits may stay active until the paid period ends.
  • After that, remaining adults may need to choose a new billing owner to keep paid household benefits.
  • Ūna can't manage or cancel an App Store subscription for a user — the subscriber must manage it through Apple.
No. 09

Widgets and notifications

Widgets use small local snapshots saved on your device. They don't connect directly to Ūna's sync backend and don't start household subscriptions.

  • Notification text is a local device feature. Reminder and birthday notifications may appear on your lock screen or notification center, depending on your iOS settings.
  • You can manage widget and notification visibility in iOS settings.
No. 04

What support can and cannot recover.

Ūna support can help with
  • Looking into sign-in & account issues
  • Invite and re-invite steps
  • Device approval steps
  • Account deletion questions
  • Membership questions
  • Billing and subscription guidance
  • Bug reports and service status
Ūna support cannot
  • × Read your private calendar, notes, lists, birthdays, or locations
  • × Decrypt household content from the server
  • × Recreate household access if all trusted devices and active adult access are gone
  • × Cancel an App Store subscription on your behalf

This is part of Ūna's privacy model. Your household planner is meant to be readable by your household — not by Ūna support.

On sign-in “Looking into sign-in” means we can check your account status, invites, and known service issues to help explain what happened. Because your content is encrypted on your devices, we still can't sign you in or restore access ourselves — recovering a stuck device is done from another trusted device or a fresh invite, using the runbooks above.

Reach us

Still stuck? We'll help.

Support will be available inside the app, under Settings, at launch. In the meantime, write to us — we read every message. To cancel a subscription, manage it in your Apple Account settings; we can't do that for you.